Return and Refund Policy
We want every order to arrive safely and within the estimated delivery timeframe.
Delayed or Lost Orders
If your order has not arrived within the maximum delivery timeframe stated at checkout, please contact us. We will investigate the shipment with the carrier.
If the package is confirmed lost, or cannot be successfully delivered within our stated delivery guarantee, you may choose between:
- A free replacement, or
- A full refund for the affected order.
Please note that normal carrier delays, incorrect shipping information provided by the customer, refused deliveries, or circumstances outside the carrier's reasonable control may require additional review before a refund is issued.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order details and photos of the item. Once verified, we will arrange an appropriate replacement or refund.
Returns
For eligible returns, please contact us before sending an item back. Items must be unused and returned in their original condition and packaging unless the product arrived damaged or defective.
For questions regarding your order, please contact our customer support team.